The Smartest Platform for Flexibility & Scalability
All your contact centre needs for cost-effective multilingual 24 / 7 / 365 operations powering global customer conversations
UNMETERED offers flexible contact centre solutions - from professionals to less formal environments to large organizations requiring a complete contact management solution including web-ticket response capabilities : enabling organizations to deploy all-in-one solutions to meet the needs of evolving markets.
Community packages with operators starting at only
Get in touch with every visitor of your website (please make any special requests in your instruction document). We can ask your visitors whether they need help with their user experience to increase sales and satisfaction ; in addition to making the most of your advertising efforts! UNMETERED.Community delivers quality support to your prospective users to give direct assistance wherever needed.
Simply signup to one of our packages and UNMETERED will be providing support to your customers within 72 hours. UNMETERED associates are well coordinated to make ensure prompt answers to prospective customer queries. Talk to us today for tips on how to get your own instruction document started! We've linked to the document that serves UNMETERED as an example : it really is that simple !
What Is UNMETERED.Community?
An UNMETERED.IO CLEARINGHOUSE product, Community allows professionals and businesses of all sizes to outsource call queues and other 'electronic / online tasks' ( phone or messaging response per instruction document ) to UNMETERED service expectations and standards. We take care of the 'simple chores' of running your business while you do the complex tasks : make the most of your time !
What Is Outsourced Support?
Outsourcing is the act of one company contracting with another company to provide services that might otherwise be performed by in-house employees. Often the tasks that are outsourced could be performed by the company itself, but in many cases there are financial advantages that come from outsourcing. Many large companies now outsource jobs such as contact centre services, e-mail services, and payroll. These jobs are handled by separate companies that specialize in each service, and are often located overseas.UNMETERED Service & Standards
Unlike a lot of service providers : UNMETERED is a standards-driven global services broker with simple packages and extreme flexibility. At UNMETERED, we manage all billing and service management from ClientArea. Our carefully selected partners and regional administrators deliver quality scalable support platforms utilizing only the most dutiful and diligent contact services agencies around the world.
Reasons to Outsource
There are many reasons that companies outsource various jobs, but the most prominent advantage seems to be the fact that it often saves money. Many of the companies that provide outsourcing services are able to do the work for considerably less money, as they don't have to provide benefits to their workers and have fewer overhead expenses to worry about. Depending on location, it may also be more affordable to outsource to companies located in different countries.
Outsourcing also allows companies to focus on other business issues while having the details taken care of by outside experts. This means that a large amount of resources and attention, which might fall on the shoulders of management professionals, can be used for more important, broader issues within the company. The specialized company that handles the outsourced work is often streamlined, and often has world-class capabilities and access to new technology that a company couldn't afford to buy on their own. Plus, if a company is looking to expand, outsourcing is a cost-effective way to start building foundations in other countries.
There are some drawbacks to outsourcing as well. One of these is that it often eliminates direct communication between a company and its clients. This may prevent a company from building solid relationships with their customers, and often leads to dissatisfaction on one or both sides. There is also the danger of not being able to control some aspects of the company, as outsourcing may lead to delayed communications and project implementation.
What Can I Outsource? Will outsourcing save our company money?
You can outsource many functions that are a non-core competence within your business. You can outsource help desk, end-user support, server maintenance, email management, application support, IT security, telephone system support, network management, hosting of servers and ICT projects. Your entire incoming contact center services can be transferred to UNMETERED.Community.
At UNMETERED.Community our service even removes the need for your business to invest in hardware and software. We offer a web-based service to manage your whole support & telephone system with no capital outlay for your business. Outsourcing leads to cost savings : although the degree of savings depends on your circumstances. We achieve savings through the transition of in-house staff to text and voice service models. Outsourced service allows you to achieve extended service hours & improved service at a reduced cost.
Benefits of Outsourcing
- Focus on your business with comfort in the knowledge that UNMETERED.Community is proactively supporting your prospective users.
- Possible to lower your support overheads; certainly moving to a flexible cost base rather than fixed overheads of employing your own team.
- Economies of scale for delivery and mix of on-site and off-site delivery model leads to extended service hours and lower costs.
- Your chosen outsourcing partner will be an ICT expert.
- Your business will benefit from the vast knowledge, experience and additional resources they can offer.
- No requirement to hire in-house technical skills.
- No technical training costs.
- Reduced management overhead for non-core competency.
- Improve your business performance from new technology advancements without the need to waste money on research and development yourself.
- Holidays and sickness cover is the responsibility of the outsourcing company, no hassle for you.
